Delivery & Terms

Payment

Payments are taken through Paypal, using a credit or debit card.

We also accept online bank transfers. Please contact us if you would like to pay via bacs.

Postage

Postage in the UK is free and will be sent using Royal Mail Special or recorded delivery. Both are a fully tracked insured service and require a signature upon delivery.

EU & Rest of World

All items are sent using International Tracked & Signed, unless otherwise confirmed. International Tracked & Signed is a priority handling service and is insured, and requires a signature upon delivery. Please contact us for Delivery charges.

Delivery times

Please note all Kathryn Williamson Jewellery is made by hand and will take one to two weeks to deliver from ordering. Some of the items may of course be in stock and in that instance the piece will be posted by return.

If you need to place an urgent order, then please message us through the contact us page, and we can arrange a delivery time to suit your needs.

Returns for website orders

If you are unsatisfied with your purchase or you have changed your mind please let us know immediately. We are happy to refund or replace unworn items apart from earrings returned in their packaging, within a week.. Earrings can only be returned to us for refund or replacement if they are faulty. If your order arrives damaged in any way please get in touch with photos .

Please return by Special Delivery to ensure the item is insured.

Please note this does not apply to bespoke jewellery.

Repairs

All jewellery items purchased from Kathryn Williamson Jewellery are covered for free repairs for 6 months.You will be asked to return the item via the Royal Mail’s Special Delivery Service to ensure that any damage or loss during postage is covered. The item will then be sent back to you also via Special Delivery.

* Please Note: Jewellery damage due to personal accidents are not covered by free repair; neither is replacement of lost items of jewellery or lost components of the jewellery. In these circumstances any free repairs or replacements within the initial 6 month period from purchase will be at Kathryn Williamson’s discretion.

Any items in need of repair after 6 months from the purchase date will also incur a return postage charge via special delivery. Please ensure you carefully protect your jewellery when posting it.
It is worth noting that in most cases simple repairs to your jewellery items is straight forward and not expensive. An accurate description of the damage or photograph via e-mail will allow us to give you an estimate of the costs before you return your item.

Care of jewellery

Over time, silver jewellery will tarnish due to oxidisation and reaction to such things as perfumes and skin oils. Putting your jewellery on after applying your make-up and perfume is a useful tip, as is storing your silver jewellery items in acid free tissue in a closed box or sealed bag and away from sources of heat, light and humidity. Wiping your jewellery after wearing with a soft silver cloth will ensure it stays brighter for longer.

Keep gemstone-studded jewellery, pearls, as well as gold and silver pieces separated from each other to avoid scratches and try not to over crowd your jewellery box with too many items as this may bend a fragile piece or chip a delicate stone.

Do not wear fine jewellery when doing housework, gardening, sport or vigorous activities. Do not clean your jewellery with chlorine, ammonia / bleach solutions, toothpaste, petroleum based products, or any abrasive metal cleaners.

Gift vouchers

Please contact us if you wish to purchase some gift vouchers.